Water Account & Billing

Frequently Asked Questions

• Why is my water/sewer bill higher than usual?

  Check for the following: toilet running, taps dripping, taps outside left on or not shut off all the way, sump pumps that use water to pump water (not legal) or an outdated water softener.

• Is there fluoride in the water system?

  No, the water in the North Stormont system is not treated with fluoride.

• What should I do if I detect coloured water?

  Let the cold water run several minutes until it clears. Don’t wash your whites. If the water doesn’t clear, please contact the township office at  613-984-2821 - or the Ontario Clean Water Agency at 613-448-3098 (1-800-342-6442 after business hours or on weekends).

• What about the salt/sodium level in the water?

  Provincial regulations require the operator or owner of a drinking water system to notify the Medical Officer of Health should sodium levels be higher than 20 milligrams of sodium per litre of water. This information is also passed on to the customers, and is particular note to people who restrict their intake of sodium for medical reasons.

  For individuals not on sodium restricted diets, Health Canada recommends people over the age of one consume between 1000 and 1500 milligrams of sodium per day. For comparison, a litre of 1% milk contains 452 milligrams of sodium.

  • Moose Creek - Sodium Notice
  • Moose Creek - MOH Letter
  • Finch - Sodium Notice
  • Finch - MOH Letter
• What can be flushed down the toilet?

  Read the What can be flushed down the toilet document.